Chips Bits & Bytes Limited (CBBL) is a company registered in
Nigeria to provide E-learning Technology, Systems Integration, Engineering,
Power Solution (Inverter), Networking, Sales and Software Development.
We are recruiting to fill the below position;
Job Title: Customer Service/Front Desk Officer
Main Job Tasks and Responsibilities
Provide information to callers
Ensures knowledge of staff movements in and out of organization
General administrative and clerical support
Prepare letters and documents
Receive and sort mail and deliveries
Maintain appointment diary either manually or electronically
Organize meetings
Process orders, forms, applications and requests
Organize workflow to meet customer timeframes
Direct requests and unresolved issues to the designated resource
Manage customers' accounts
Keep records of customer interactions and transactions
Record details of inquiries, comments and complaints
Record details of actions taken
Prepare and distribute customer activity reports
Tidy and maintain the reception area
Should be very much familiar with MS Office and Internet.
Deal directly with customers either by telephone, electronically or face to face
Respond promptly to customer inquiries
Handle and resolve customer complaints
Obtain and evaluate all relevant information to handle product and service inquiries
Provide pricing and delivery information
Perform customer verifications
Set up new customer accounts
Maintain customer databases
Follow up on customer interactions
Provide feedback on the efficiency of the customer service process
Education and Experience
B. Sc. or HND in relevant discipline
3 - 4 years minimum experience in related field is required
knowledge of computers and relevant software applications
Ability to type fast
Knowledge of administrative and clerical procedures
Numeric, oral and written language applications
Must be a FEMALE
Knowledge of customer service principles and practices
Knowledge of relevant computer applications
Product knowledge
Key Competencies:
Interpersonal skills
Communication skills - verbal and written
Listening skills
Problem analysis and problem-solving
Adaptability
Initiative
Stress tolerance
Attention to detail and accuracy
Data collection and ordering
Customer service orientation
How to Apply
Interested candidates should send applications and CV to: hr@cbblimited.com.ng
Only successful applicants will be contacted.
We are recruiting to fill the below position;
Job Title: Customer Service/Front Desk Officer
Main Job Tasks and Responsibilities
Provide information to callers
Ensures knowledge of staff movements in and out of organization
General administrative and clerical support
Prepare letters and documents
Receive and sort mail and deliveries
Maintain appointment diary either manually or electronically
Organize meetings
Process orders, forms, applications and requests
Organize workflow to meet customer timeframes
Direct requests and unresolved issues to the designated resource
Manage customers' accounts
Keep records of customer interactions and transactions
Record details of inquiries, comments and complaints
Record details of actions taken
Prepare and distribute customer activity reports
Tidy and maintain the reception area
Should be very much familiar with MS Office and Internet.
Deal directly with customers either by telephone, electronically or face to face
Respond promptly to customer inquiries
Handle and resolve customer complaints
Obtain and evaluate all relevant information to handle product and service inquiries
Provide pricing and delivery information
Perform customer verifications
Set up new customer accounts
Maintain customer databases
Follow up on customer interactions
Provide feedback on the efficiency of the customer service process
Education and Experience
B. Sc. or HND in relevant discipline
3 - 4 years minimum experience in related field is required
knowledge of computers and relevant software applications
Ability to type fast
Knowledge of administrative and clerical procedures
Numeric, oral and written language applications
Must be a FEMALE
Knowledge of customer service principles and practices
Knowledge of relevant computer applications
Product knowledge
Key Competencies:
Interpersonal skills
Communication skills - verbal and written
Listening skills
Problem analysis and problem-solving
Adaptability
Initiative
Stress tolerance
Attention to detail and accuracy
Data collection and ordering
Customer service orientation
How to Apply
Interested candidates should send applications and CV to: hr@cbblimited.com.ng
Only successful applicants will be contacted.
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