Junior Call Center Agents needed at Kiote Services Limited

Kiote Services Limited is recruiting to fill the following position:

Job Title: Junior Call Center Agent

Location: Lagos

Responsibilities

• Receive inquiry calls from customers
• Identify customer issues and provide possible solutions
• Record client information
• Give step by step instruction to customers

Requirements

• Strong use of English language in both verbal and written.
• Must have strong computer skills including Microsoft Office
• Must be analytical and keen to details.
• Ability to talk while encoding data on the computer.
• Must be patient and courteous
• Able to professionally take constructive criticism
• Demonstrates good conflict resolution skills
• Works well in a high volume, fast paced environment
• Able to work effectively without supervision
• Able to sit for up to eight hours. 

Method of Application
Interested and qualified candidates should send their CVs to and  applications in MS-WORD format using the job applied for as the subject of the mail to: careers@kioteservices.com

Note: Shortlisted candidates will be contacted with further information on assessment

Application Deadline  26th August, 2013

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Chips Bits & Bytes Limited (CBBL) Job vacancy for a Customer Service/Front Desk Officer

Chips Bits & Bytes Limited (CBBL) is a company registered in Nigeria to provide E-learning Technology, Systems Integration, Engineering, Power Solution (Inverter), Networking, Sales and Software Development.
We are recruiting to fill the below position;


Job Title: Customer Service/Front Desk Officer

Main Job Tasks and Responsibilities
  Provide information to callers
  Ensures knowledge of staff movements in and out of organization
  General administrative and clerical support
  Prepare letters and documents
  Receive and sort mail and deliveries
 Maintain appointment diary either manually or electronically
 Organize meetings
Process orders, forms, applications and requests
Organize workflow to meet customer timeframes
Direct requests and unresolved issues to the designated resource
Manage customers' accounts
Keep records of customer interactions and transactions
Record details of inquiries, comments and complaints
Record details of actions taken
Prepare and distribute customer activity reports
 Tidy and maintain the reception area
 Should be very much familiar with MS Office and Internet.
 Deal directly with customers either by telephone, electronically or face to face
  Respond promptly to customer inquiries
  Handle and resolve customer complaints
 Obtain and evaluate all relevant information to handle product and service inquiries
 Provide pricing and delivery information
 Perform customer verifications
Set up new customer accounts
Maintain customer databases
Follow up on customer interactions
Provide feedback on the efficiency of the customer service process


 Education and Experience
 B. Sc. or HND in relevant discipline
3 - 4 years minimum experience in related field is required
 knowledge of computers and relevant software applications
  Ability to type fast
  Knowledge of administrative and clerical procedures
  Numeric, oral and written language applications
Must be a FEMALE
 Knowledge of customer service principles and practices
 Knowledge of relevant computer applications
  Product knowledge


Key Competencies:
   Interpersonal skills
  Communication skills - verbal and written
  Listening skills
  Problem analysis and problem-solving
 Adaptability
 Initiative
 Stress tolerance
 Attention to detail and accuracy
 Data collection and ordering
 Customer service orientation

How to Apply
Interested candidates should send applications and CV to: hr@cbblimited.com.ng 
Only successful applicants will be contacted.

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British Council Jobs in Nigeria for Customer Service/ Exam Assistant, August 6th 2013

The British Council is currently looking for 2 temporary staff for Customer service/ Exam assistant post. The first position will run from august to the 10^th of February 2014. The second position will run from the December 1, 2013 to May1, 2014

Job Title: Customer Service/ Exam Assistant
Purpose of job:
To support the achievement of country plan objectives in Nigeria by delivering examinations administration support and customer services. To maintain them at the highest professional standards as set out in the British Council's EQS (Examination Quality Standards) and by the Examination Board Partners.

Context and environment:
Customers and enquirers engage with the British Council Nigeria for a number of purposes with the majority being for examinations. Nigeria is the largest British Council exams business in the Sub Saharan Africa region. It administers exams in four subject areas: Schools, Professional/Vocational, Educational on behalf of UK institutions and IELTS. In 2012-13 we will delivered roughly 70,000 exams to 25,000 candidates. The Nigeria team comprises 22 people and are based mainly in Lagos with five in Abuja and four in Lagos.

The SSA region delivers exams in over 20 countries from its offices in 16 of these countries. In 2012, we delivered a quarter of a million exams to over 100k candidates. Growth in the region is robust, but our challenges are many. Nevertheless, Exams teams are making solid gains in our 4 strategic priority areas, namely: improving business performance, improving quality, improving financial compliance and increasing impact.

Accountabilities and responsibilities:
(including people management and finance)

• As Examinations/Customer Service Assistant the post holder will be line managed by the Lagos Centre Manager.
• Reliability: to ensure examinations are delivered securely according to board requirements
• Quality: to deliver a high standard of customer service to our customers, schools and exams candidates. Performance is measured by our own Exams Quality Standards and the inspection visits from Cambridge International Exams and other examination boards.
• Finance: all British Council standards for managing finances are met with relation to managing Purchase Orders, reconciling income, managing contracts and procurement.

Main duties:
To provide services that support British Council examination candidates.

Examinations Administration

• Providing administrative support in the delivery of examinations. This involves supporting colleagues in pre and post-test/examination administration duties. This includes exams data entry, post-despatch, assisting with session planning/implementation and examination invigilation.
• Supporting Exams Officers in venue staff monitoring and training.
• Conducting venue and school inspections.
• Supporting the wider British Council activities such as workshops, seminars and any other project related services in line with Exams Quality Standards (EQS)

Customer Service

• Complaints, comments and feedback are dealt with in accordance with corporate policy and the Exams Quality Standards.
• All service registration procedures (e.g. Exams, Certification and other programme registration) are fully understood and implemented to agreed standards.

Information Knowledge Management

• Manage information created and received in compliance with the Council’s information management standards, policies, the UK Data Protection Principles and local legislation.

Other Duties

• To assist with market testing of venues and other suppliers.
• Assisting with data collection for marketing purposes.
• To regularly attend staff meetings to both gain and impart knowledge about our customers, products and services
• To assist with any other duty examinations management deem necessary.

Key relationships:
Internal: Lagos Exams Team, Country Exams Manager, Deputy Country Exams Manager
External: Venue Staff, IELTS Examiners, enquirers, examinations candidates, IELTS Examiners, venue suppliers.

Other important features or requirements of the job
(e.g. travel, unsocial/evening hours, restrictions on employment etc)

IELTS tests are usually held on Saturdays and Sundays and some early evenings. Professional and vocational examinations are also occasionally held on Saturdays. Rostered working on Saturdays, Sundays and some evenings is required. Travel to administer/monitor IELTS tests in centres outside of Lagos is required. Test deadlines are absolute; therefore, out of office hours working may be required to meet these deadlines.

Qualifications

• Relevant post-secondary school qualification.

How to Apply
Please read through and fill the attached Customer service/ Exam assistant profile/form. To help you understand and complete the application form, read through the ‘How to complete the application’ document on the jobs page. Listed within the role profile document, you will find a number of listed ‘behaviours’ and ‘skills and knowledge’. Evidence against those criteria will need to be provided in your role application form. To help you understand those criteria, we have provided a ‘behaviours’ and ‘generic skills’ dictionary at the top of the jobs page. Completed application forms should be sent to Tempapplication@ng.britishcouncil.org no later than Friday 16 August, 2013. Please ensure the subject of your mail is “Customer service/ Exam assistant”.
Only applications received on the British Council application form will be considered and only short-listed candidates will be contacted.

Application Deadline Friday 16 August, 2013

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Internet Service Provider Company Career Opportunities for Sales Executives

SimbaNET is one of the leading providers of Internet Connectivity to Corporate Organizations in Nigeria using VSAT and fiber connectivity and presently recruiting for Sales Executives. 

So, if you are looking for a challenging and rewarding career and your skills and experience match the requirements below, we will like to hear from you.

Job Title: Sales Executive

Ref: SIMBANET/SE
Location: Location: Lagos, Abuja, Port Harcourt

Requirements

• Applicant needs to have 1-5 years B2B Customer Account Management experience in Telecommunication industry; preferably.
• Person has to be organized with a strong attention to detail.
• Excellent written and oral communication skills.
• Proficient in the use of Excel, PowerPoint and other Microsoft packages.
• Ability to work under pressure.
• Must be highly flexible. 
• Must be a graduate from a reputable university.
• Post graduate qualification in Management from a reputed university will be desirable.
• Passionate about delivering excellent customer service with ability to build and maintain strong relationships with B2B clients.
• Excellent influencing and negotiation skills

Remuneration
The compensation package offered will commensurate with educational qualification, work experience and industry standards.

How to Apply
Interested candidates should forward their CV to: sales@simba.com.ng stating job reference and location.

Application Deadline 7th August, 2013

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Customer Service Officer Job in Lagos at Cross & Churchill Estates Limited

Cross & Churchill Estates Limited is established to create genuine and mutually-beneficial relationships in the Nigerian and Sub-Saharan Africa landscape through the provision of bespoke, innovative, customer-minded
and professional real estate services whilst employing a crop of dedicated, well-trained and highly motivated staff. Our ultimate goal is to be your dependable real estate partner, delivering the most superior returns on all your real estate investments.

Cross and Churchill is recruiting to fillt he position of:

Job Title: Customer Service Officer
Location: Lagos
Job Description:

• Graduate level qualification
• Must not be above 35 years & should possess at least 3-5 years cognate experience from a reputable Real Estate Development Company (or Allied Sector).
• Candidates with no real estate experience may apply.

How to Apply
Interested and qualified candidates should send CV to: info@crossandchurchillgroup.com

Application Deadline 26th of July, 2013

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Customer Service Representative Job in a Reputable Company

A reputable Company requires the services of the following personnel


Job Title:  Customer Service Representative
Job Description:
Customer Service Representative (CSR) plays a key role in delivering on the customer service expectations for our clients, prospects and vendors. In conjunction with the rest of the team, the CSR ensures the customer experience is exceptional throughout the entire business center. The CSR becomes a critical player in delivering the highest standard of service. Ultimately, the actions and service provided by the CSR are the catalyst for providing customers with a reason to come to YES and the reasons to stay with YES.

The CSR acts as the first point of contact for all clients and visitors providing a professional and friendly service as well as delivering an exceptional first impression.

Key Performance Indicators:
The areas below will form the basis of measurements of success in this role
Customer satisfaction
Cost effectiveness/productivity
Sales revenue target
Efficiency and Effectiveness of processes
Continuous improvement/best practice

Salary: 25000-35000

How to Apply
Send your CV to telesaleslagos@gmail.com

Application Deadline: July 26th 2013

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Customer Service/Call Center Rep - Earn Up to N90,000 Naira monthly

Career Opportunities as Customer Service/Call Centre Rep Earn Up to N90, 000 Naira Monthly
Become a Customer Care/Call Centre Agent after 2 weeks training, Earn 75-90k naira monthly guaranteed. Job Placement Opportunity available after training.

Visit 82 Allen Ave Ikeja, Lagos or call any of the Client Executive Officers:

Stephanie 07058425197
Sam 08128693392
Mike 08092298673
Lizzy 07063310536
Debbie 08102952949
Funmi 08065642110
Monday 08130360372 



Ask about the current promo.

APPLICATIONS ARE TREATED ON FIRST COME FIRST SERVE BASIS

Accommodation available at a small fee for those that do not reside in Lagos


Visit www. telelag.com for more details.

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